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Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Referral
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Referral
Find out how to self-refer to various services. This includes guidance and support from local and national organisations.
Request an Appointment
What happens if you miss the call from the GP?
Duty Doctor (for urgent and emergency appointments)
For When You Have An Urgent Medical Problem
To make it easier for you to get the right help when you need it urgently, we are offering a Duty Doctor Service in this practice. Duty Doctor is in place from 8am to 6:30pm, Monday to Friday.
When you phone with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:
- Give you advice straight away over the phone
- Arrange for you to come into the practice to see a doctor or nurse or other member of staff
- Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
- Direct you towards other services which can help
If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back within 2 hours.
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E.
How to request
1. Telephone: 020 8525 2980
Request a medical / same day appointment
Please use this link to book a same day appointment request. Please ensure you have availability when requesting a same-day appointment.
Request a routine appointment
Appointments with a health professional at Elsdale Street Surgery will be made following the completion of a Medical Request.
This can be completed between 8am and 6:30pm weekdays. We aim to respond the same day to your request but in extremely busy periods this may take up to 24 hours.
The online medical request process is not for medical emergencies.
Other ways to request a routine appointment
- Use the NHS App
- Telephone: 020 8525 2980
You may also be able to access some other health services directly without first going through your GP. For example if you have back pain you can directly access the Muscular Skeletal Direct Access Service.
Request a blood test appointment
Who are they with?
Blood test appointments are with a member of our healthcare team
How do I request an appointment?
Blood tests are only done on the request of a GP. If you need a blood test but have not yet consulted with a GP please complete an online enquiry. Please put the problem as the reason you need the blood test. The GP will review your form and decide whether a blood test is appropriate. They may call you before confirming the blood test.
If a GP has already requested a blood test please complete an online enquiry choosing admin to book the appointment.
Annual Blood Tests
If your have a long term condition you will have blood tests done yearly. If you know you are due your annual review including blood tests, please contact our Patient Services team by completing an Accurx and choosing Admin.
Request a cervical screening (smear test)
We offer cervical screening (smear tests) to all women aged between 25 and 64.
If you are due your smear test please contact us online chosing admin request and our Patient Services team will get back to you to arrange an appointment.
Further Information
- What is cervical screening?
- When you'll be invited for cervical screening
- Jo's Cervical Cancer Trust - a charity dedicated to providing information and support on cervical cancer and the screening programme.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Home visits are only available for patients who are housebound because of illness or disability or are currently too unwell to attend the surgery.
To request a home visit please complete an online request on behalf of the patient. You can do this as a guest, or you can create an account and add someone else. If you complete a request by 10am we will contact you before 1pm and arrange a visit if medically necessary.
If the patient is very unwell and requires attention within the hour, please call reception on 020 8525 2980 or 111/999.
We keep a register of patients who are chronically housebound and aim to visit them at least twice a year.
Our health care assistant Brian and our nurse Monica also do home visits when appropriate.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 020 8525 2980
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Out of Hours
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.