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Complaints Policy
Complaints Procedure
We at Elsdale Street Surgery are dedicated to providing all of our patients with excellent clinical care.
We are aware that sometimes things go wrong which can lead to patients having genuine grounds for making a complaint. If you feel there has been a deficit in the care we provide you please bring this to our attention through the channels outlined below. Elsdale St Surgery aims to respond to patients personally about their complaints.
When generating a complaint please give as much detail as possible. Please do provide us with the names of people involved and your details as this enables us to investigate and provide you with a more appropriate response.
To make a complaint, please contact us in writing using our contact form.
Or with a letter addressed to our Patient Liaison Manager:
Paulette Williams
Elsdale Street Surgery
28 Elsdale Street
Hackney
E9 6QY
Paulette will aim to get back to you within 72 hours.